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Any skincare concerns, call us to discuss. We’re open Monday through Friday from 9 a.m. to 6:00 p.m. EST.

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Carrot and Stick

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Log into your customer portal. 
Click on Manage Subscriptions tab
Select the susbcription that you want to cancel
Click Cancel subscription.
Provide a cancellation reason and click Next, then confirm the cancellation by selecting Cancel subscription.

❎ I would like to cancel my Subscription.

If you are not satisfied for any reason, you can return your order within 31 days from the date you received your shipment for a refund (less shipping).
Log into your customer portal to Manage Returns.
Enter the Order Number that you want to return and the Email ID.
Click on return and follow the onscreen instructions.
Once the return request has been submitted, it will be reviewed and you will be notified with the next course of action.

🔙 How do I return a product?

USA 
Complimentary ground shipping on orders $100+. 
For orders under $100, shipping is $10.
Orders normally ship within 1-2 business days. 

 
CANADA
We charge a $15 shipping fee. Orders normally ship within 1-2 business days. 
We appreciate your patience. Your package may incur duties and taxes upon delivery.

 
INTERNATIONAL
We ship to: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom and Vietnam. 

International shipping is calculated at checkout. Shipping is typically $20 to $30 depending on the region. International orders can take longer due to customs and carrier delivery processing. Your package may incur duties and taxes upon delivery.

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🤑 I forgot to apply my discount code.

Here is the Usage Guideline. Feel free to download it for your future reference.

💁‍♀️ Usage Guide

Orders normally ship within 2-4 business days. Thank you for your patience. 

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